Refund policy
Miralunne Return & Withdrawal Policy
Right of Withdrawal
Depending on your location and applicable consumer protection laws, you may be entitled to withdraw from your purchase within 14 days of receiving your order.
To be eligible for a return, products must:
-
Be unused and unopened
-
Remain in their original, intact packaging
-
Be returned in a condition that allows them to be resold
These requirements are particularly important for skincare and personal care products, where hygiene and product safety must be maintained.
For customers in Canada, returns are generally accepted when an item arrives damaged, defective, incorrect, or materially different from its description, subject to applicable consumer protection requirements.
To request a return or withdrawal, please contact us within 14 days of delivery at:
Refunds
Once your return request has been reviewed and approved, your refund will be issued to the original payment method within 14 days.
Please keep in mind:
-
Eligible standard shipping charges may be included in the refund
-
Return shipping costs are normally the customer's responsibility unless the product is damaged, defective, or incorrect
-
Refunds are processed after the returned item has been received and inspected
The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
Items Not Eligible for Return
For hygiene, safety, and product integrity reasons, certain items cannot be returned once opened or used, including:
-
Opened or used skincare and personal care products
-
Products with a protective seal that has been broken
-
Personalized, customized, or made-to-order products
We may also decline returns where a product cannot reasonably be resold due to hygiene or safety requirements, unless the item was received damaged, defective, or incorrect.
Order Cancellations
Cancellation requests must be submitted before your order has been shipped.
Once an order has been dispatched, it can no longer be cancelled, except where cancellation rights are required by applicable consumer protection laws.
Unclaimed or Refused Orders
A €15 handling fee may apply to orders that are:
-
Refused at the time of delivery
-
Not collected from a designated pickup location
-
Returned because an incomplete or incorrect delivery address was provided at checkout
This fee helps cover costs associated with return shipping, handling, and restocking.
Policy Acceptance
By completing a purchase through Miralunne, you confirm that you have read and understood this Return & Withdrawal Policy.
Nothing in this policy is intended to limit or exclude any mandatory consumer rights that may apply under the laws of your place of residence.