Miralunne Terms & Conditions

Welcome to Miralunne. By accessing our website, browsing our content, or purchasing our products, you agree to comply with these Terms & Conditions. Please review them carefully before using our website or placing an order.

Miralunne may revise these Terms from time to time to reflect changes to our services, business practices, or legal requirements. Any updated version will take effect once published on this website. Continued use of the website after an update indicates your acceptance of the revised Terms.

1. Website Use

By using the Miralunne website, you confirm that you are legally permitted to use online services in your country of residence, or that you have authorization from a parent or legal guardian where required.

You agree not to:

• Use the website for illegal, fraudulent, or unauthorized purposes

• Disrupt or attempt to compromise the website's functionality, security, or performance

• Attempt to gain unauthorized access to our systems, accounts, or services

We may suspend or restrict access to the website where we reasonably believe these Terms have been violated or the website has been misused.

2. Products and Pricing

We make reasonable efforts to ensure that product information, descriptions, photographs, and pricing displayed on our website are accurate and up to date.

However, differences in screen settings, lighting, manufacturing batches, or product materials may result in minor variations in appearance.

Please note:

• Displayed prices may not include applicable taxes, customs duties, or import charges

• Customers are responsible for any additional fees associated with international orders where applicable

• Product prices, availability, descriptions, and specifications may change without prior notice

Miralunne reserves the right to discontinue products or place quantity restrictions on individual items or orders.

3. Orders

An order becomes confirmed once payment has been successfully authorized and processed.

We reserve the right to decline, cancel, or limit an order where we identify circumstances such as:

• Suspected fraudulent or unauthorized transactions

• Payment or billing verification problems

• Unusual, abusive, or potentially harmful ordering activity

If an order is cancelled after payment has been received, any applicable refund will be issued to the original payment method.

4. Returns and Refunds

Returns are handled in accordance with our Return & Withdrawal Policy.

Eligible customers may request a return within 14 days of receiving their order, provided the applicable return requirements are satisfied.

Generally:

• Products must be unused, unopened, and maintained in their original packaging

• Return requests must be submitted within the applicable return period

• Approved returns must be sent back within the timeframe provided by our support team

• Return shipping is normally the customer's responsibility unless the item is damaged, defective, or incorrect

Approved refunds are processed within 14 days after the returned product has been received, inspected, and accepted, or after valid proof of return has been provided where applicable.

5. Products That Cannot Be Returned

Due to hygiene, safety, and product integrity requirements, certain products may not be eligible for return once opened or used.

These may include:

• Opened or used skincare, cosmetic, or personal care products

• Products with broken or removed protective seals

• Personalized, customized, or made-to-order products

• Perishable or hygiene-sensitive products that have been opened

Such products may only be eligible for a return or replacement if they arrive damaged, defective, incorrect, or otherwise fail to meet applicable consumer protection requirements.

6. Delivery

We aim to dispatch and deliver orders within the estimated timeframe shown at checkout. Unless otherwise stated, orders should generally arrive within 30 days, subject to destination, customs procedures, courier operations, and circumstances outside our reasonable control.

Where a significant delivery delay occurs, customers may have rights available under applicable consumer protection laws, which may include cancellation or a refund.

Delivery estimates are not guaranteed and may vary depending on the destination and shipping service selected.

7. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or different from what you ordered, please contact us within 14 days of delivery.

To help us investigate and resolve the issue, we may request photographs, order information, or other relevant details. Depending on the circumstances, the affected product may need to be returned for inspection.

8. Payments

Payments are handled through authorized payment processors and secure checkout systems.

Miralunne does not intentionally retain full payment card information beyond what is necessary for processing and order administration through our payment providers.

If you notice an unauthorized or incorrect charge associated with your order, please contact us as soon as possible so we can investigate the matter.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Miralunne will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

We are also not responsible for delays, interruptions, or service failures caused by circumstances outside our reasonable control.

Customers are responsible for following product instructions, recommended usage, storage requirements, and applicable warnings. Results may vary between individuals depending on factors such as skin type, usage, and individual circumstances.

Nothing in these Terms limits any rights or protections that cannot legally be excluded under applicable consumer protection laws.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy.

Our Privacy Policy explains how information may be collected, used, stored, and protected when you visit our website or place an order.

11. Governing Law

These Terms & Conditions are governed by the applicable laws of the Netherlands, without limiting any mandatory consumer protection rights that may apply to customers in their country of residence.

Where applicable, mandatory consumer protection laws will continue to apply regardless of the governing law stated above.

12. Contact Information

If you have questions about these Terms, your order, our products, or any other matter relating to Miralunne, please contact us at:

support@miralunne.com