Shipping policy
Miralunne Delivery Policy
General Information
At Miralunne, we aim to make every order experience simple, reliable, and convenient. This Delivery Policy explains how orders are processed, prepared, shipped, and delivered.
Shipping Options and Fees
Available shipping methods depend on your delivery location, order details, and courier availability.
Please note:
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Shipping costs are calculated and displayed during checkout
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Free standard shipping may be offered on qualifying orders
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Available shipping methods and estimated delivery times may differ by destination
You will be able to review the available delivery options and applicable charges before completing your purchase.
Order Processing and Delivery Times
Orders are generally processed and prepared for shipment within 3–6 business days after payment has been successfully confirmed.
Once your order has been dispatched, delivery time will depend on your destination and selected shipping method.
Please be aware:
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Delivery estimates are provided for guidance and are not guaranteed
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Delays may occur due to customs processing, courier disruptions, severe weather, public holidays, or other circumstances outside our reasonable control
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Orders are processed during business days, excluding weekends and applicable public holidays
A shipping confirmation will be sent once your order has been dispatched.
International Shipping
Miralunne may offer delivery to selected international destinations.
For international orders:
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Customs duties, import taxes, and other local charges may apply
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Any applicable customs or import fees are the responsibility of the customer
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Customers are encouraged to review their country's import requirements before placing an order
To help prevent delivery issues, please ensure that your name, address, postal code, phone number, and other shipping details are accurate and complete at checkout.
Order Tracking
After your order has been shipped, you will receive a shipping confirmation containing tracking details when tracking is available.
You can use the provided tracking number through the applicable courier's tracking system to follow the progress of your shipment.
Damaged, Incorrect, or Missing Items
If your order arrives damaged, incomplete, or contains an incorrect item, please contact us within 2 days of delivery.
For faster assistance, please provide:
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Your order number
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Clear photographs of the product and shipping packaging, where applicable
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A brief description of the issue
Our support team will review the information provided and determine the appropriate resolution.
Returns and Refunds
For information about eligible returns, refunds, withdrawal rights, and applicable conditions, please review our Return & Withdrawal Policy.
Policy Changes
Miralunne may revise this Delivery Policy when necessary to reflect changes to our shipping services, operations, or legal requirements.
The most recent version of this policy will be made available on our website.
Contact Us
If you have questions about shipping, delivery, tracking, or your order, please contact us at: